Política de envío
Questions regarding orders and shipping
For questions related to a recent order or shipping, please contact us
Turnaround
Most orders are processed and shipped within 1–2 business days, Monday through Friday. We typically use expedited shipping to get your order to you as quickly as possible. If you need your order sooner, please contact us to discuss faster shipping options. Additional charges may apply.
Carriers
We use all major carriers to provide best and fastest service, including UPS, Canpar, Puralotor, Fedex, Canada Post and USPS.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Where do we ship?
We ship anywhere in Canada and the USA and most locations worldwide. Please contact us for specific location requests outside North America.
Shipping Rates
Shipping costs will be calculated and displayed before you complete your purchase, so you can review the total before placing your order.
IN CANADA: Free shipping on orders over $200 CDN. For orders under $200 CDN, a maximum shipping fee of $19.95 CDN applies.
MAINLAND USA: Free shipping on orders over $300 USD (including U.S. customs and duties). For orders under $300 USD, a maximum shipping fee of $24.95 USD applies.
ALASKA & HAWAII: A flat shipping fee of $29.95 USD applies.
INTERNATIONAL ORDERS & U.S. TERRITORIES: We ship worldwide. For orders to international destinations, U.S. territories, and Pacific island destinations—including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, Palau, the Federated States of Micronesia, and the Marshall Islands—please contact us for a shipping quote.
Back Orders
We do our best to keep all products in stock. If any items in your order are unavailable, we will contact you with an estimated restocking timeframe and discuss your options. You can then let us know how you would like to proceed.
Damage Claims
If your package arrives damaged, please document the damage and contact us immediately by email. If the delivery driver is still present, ask them to note the damage as well, as this can help expedite the claims process. The carrier may request an inspection of the package before settling a claim. All damage claims must be submitted within 5 days of receiving your shipment. Please keep all damaged merchandise, packaging, and packing materials until the claim has been resolved.
Discrepancies
Please inspect your shipment carefully upon arrival. If any items are missing, incorrect, or otherwise differ from your order, please contact us within 5 days of delivery.